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Privacy policy

Morii Matcha Pty Ltd (ACN 683 849 229) (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website at www.moriimatcha.com, placing an order, or subscribing to our communications, you consent to the practices described in this policy.

1. What Information We Collect

We may collect the following types of personal information:

1.1 Information You Provide

  • Name, email address, phone number, and delivery address when you place an order or create an account;

  • Payment information (processed securely via Shopify Payments and third-party providers — we do not store your full card details);

  • Communications you send us, including customer service enquiries and wholesale enquiries; and

  • Marketing preferences when you subscribe to our email or SMS communications.

1.2 Information Collected Automatically

  • Browser type, device information, IP address, and pages visited on our website;

  • Cookie data and browsing behaviour collected via Google Analytics and Meta (Facebook) Pixel; and

  • Purchase history and interaction data collected through our Shopify store.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders, including delivery and subscription management;

  • Send transactional communications such as order confirmations, shipping updates, and receipts;

  • Send marketing emails and SMS messages about new products, promotions, and updates (where you have consented or where permitted by law);

  • Respond to your customer service enquiries;

  • Improve our website, products, and services through analytics;

  • Serve targeted advertising on platforms such as Meta (Facebook and Instagram) based on your browsing and purchase behaviour; and

  • Comply with our legal obligations.

3. Marketing Communications

We may contact you by email or SMS with marketing content about Morii Matcha products, offers, and news. We will only do so where you have opted in, or where we are otherwise permitted to do so under the Spam Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth).

You may unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link in any email we send. To opt out of SMS marketing, reply STOP to any marketing SMS. Please allow up to 5 business days for your request to take effect.

Please note that even if you opt out of marketing communications, we will still send you transactional messages relating to your orders or account.

4. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and for advertising purposes. These include:

  • Google Analytics — used to analyse website traffic and visitor behaviour. Data collected may be processed on servers located outside Australia. You can opt out via Google’s Ads Settings or by installing the Google Analytics Opt-out Browser Add-on.

  • Meta (Facebook) Pixel — used to measure the effectiveness of our advertising, track conversions, and serve targeted ads on Facebook and Instagram. Data collected may be processed on servers located outside Australia. You can manage your ad preferences via your Facebook account settings.

You may disable cookies through your browser settings, however doing so may affect the functionality of our website.

5. Disclosure of Your Information

We may share your personal information with trusted third parties in the following circumstances:

  • Service providers who assist us in operating our business, including Shopify (e-commerce platform), payment processors, and email/SMS marketing platforms;

  • Delivery and logistics providers to fulfil your orders;

  • Analytics and advertising platforms including Google and Meta; and

  • Professional advisors such as lawyers and accountants, where necessary.

We do not sell your personal information to third parties.

6. Overseas Disclosure of Personal Information

Some of our third-party service providers are located or store data outside of Australia, including in the United States and other countries. These providers include Shopify, Google, and Meta.

Where we disclose your personal information to overseas recipients, we take reasonable steps to ensure those recipients handle your information in a manner consistent with the Australian Privacy Principles. By using our website and services, you consent to your personal information being disclosed to overseas recipients in these circumstances.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our website is hosted on Shopify, which uses industry-standard SSL encryption for all transactions.

While we take these precautions, no method of transmission over the internet is completely secure. We cannot guarantee the absolute security of information transmitted to or from our website.

8. How Long We Keep Your Information

We retain your personal information for as long as necessary to fulfil the purposes set out in this policy, or as required by law. When your information is no longer needed, we will take reasonable steps to destroy or de-identify it.

9. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate, incomplete, or out of date. To make a request, please contact us at hello@moriimatcha.com.

We will respond to your request within a reasonable timeframe and in accordance with our obligations under the Privacy Act 1988 (Cth). In some circumstances we may be unable to provide access, in which case we will explain why.

10. Privacy Complaints

If you believe we have handled your personal information in a way that does not comply with this policy or the Australian Privacy Principles, please contact us in the first instance at hello@moriimatcha.com. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be published on our website with a revised effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Morii Matcha Pty Ltd

Email: hello@moriimatcha.com

Website: www.moriimatcha.com

ABN: 86 683 849 229

ACN: 683 849 229