Refund policy

At Morii Matcha, we want you to love every sip. If something isn’t right with your order, we’re here to help. Please read our Refund Policy carefully before making a purchase.

1. Change of Mind Returns

We accept returns for change of mind within 7 days of the date you receive your order. To be eligible, the following conditions must be met:

• The product is unused, unopened, and in its original packaging and condition;

• You contact us at hello@moriimatcha.com within 7 days of receiving your order to request a return; and

• The item is not a subscription order (see Section 4).

Return shipping costs are the responsibility of the customer. We recommend using a tracked postage service, as Morii Matcha is not responsible for items lost or damaged in return transit. Once we receive and inspect the returned item, we will process a refund to your original payment method within 5–10 business days. We reserve the right to decline a return if the product does not meet the above conditions upon inspection.

2. Faulty or Incorrect Items

If you receive a product that is faulty, damaged, or not what you ordered, please contact us at hello@moriimatcha.com within 7 days of receiving your order. Please include:

• Your order number;

• A clear description of the issue; and

• Photos showing the fault or incorrect item.

Where a product is confirmed to be faulty or incorrectly sent, we will arrange a replacement at no cost to you. Return shipping for faulty or incorrect items will be covered by Morii Matcha. We do not offer cash refunds for faulty items — our remedy is a replacement. This is in addition to, and does not limit, your rights under the Australian Consumer Law (see Section 5).

3. Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or used products;

• Products that have been damaged after delivery due to misuse or improper storage;

• Gift cards or promotional items; and

• Subscription orders (see Section 4).

4. Subscription Orders

Our monthly matcha subscription is billed on a recurring basis. Please note the following:

• Subscription charges are non-refundable once processed. No refunds are issued for a subscription cycle that has already been billed, regardless of whether the product has been shipped or used.

• You may cancel your subscription at any time through your account portal or by emailing hello@moriimatcha.com. Cancellations must be made at least 3 business days before your next billing date to avoid being charged for the following cycle.

• If your subscription order arrives damaged or contains an incorrect product, Section 2 of this policy applies and we will arrange a replacement.

5. Your Rights Under Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this Refund Policy limits or excludes any rights you have under the Australian Consumer Law that cannot be excluded by agreement.

6. How to Request a Return or Replacement

To initiate a return or replacement request, please contact us using the details below. We aim to respond to all enquiries within 2 business days.

Morii Matcha Pty Ltd

Email: hello@moriimatcha.com

Website: www.moriimatcha.com

ABN: 86 683 849 229

ACN: 683 849 229